Question 1

What is Practice Builder?

Accepted Answer

Practice Builder is a marketing and follow-up platform for holistic healthcare practices. It answers missed calls by text, captures leads from your website and ads, books consults, and brings inactive patients back. It works alongside your EHR and does not replace it. Plans start at $199 a month plus a one-time setup fee.

Question 2

How does Practice Builder work?

Accepted Answer

Practice Builder works in five steps: you book a demo, the team sets up your account and imports your contacts, your phone number and texting are registered, missed calls and web inquiries start getting answered automatically, and you track every lead to a booked visit. Setup is done for you.

Question 3

How does the setup fee work?

Accepted Answer

The one-time setup fee covers your white-glove onboarding. Our team migrates your contacts, sets up your pipelines, configures your automations, and tailors your account to your holistic practice.

Question 4

Who is Practice Builder for?

Accepted Answer

Practice Builder is built for holistic healthcare practices of every size, including naturopathic doctors, functional medicine clinics, acupuncturists, chiropractors, massage therapists, nutritionists and health coaches, integrative medicine practices, and wellness centers.

Question 5

How much does Practice Builder cost?

Accepted Answer

Practice Builder starts at $199 a month for full platform access. A one-time setup fee also applies and is quoted on a demo call based on your practice's needs. There are no long-term contracts, and you can cancel anytime.

Question 6

Do I have to sign a long-term contract?

Accepted Answer

No. Practice Builder is month-to-month. You can cancel anytime without penalties.

Question 7

Are there any usage-based fees?

Accepted Answer

Yes. Messaging and AI features are billed separately based on your usage, so you only pay for what you actually send. The monthly platform fee covers the core tools, and usage-based fees cover variable costs like texts and AI conversations.

Question 8

What does the setup fee cover?

Accepted Answer

The one-time setup fee covers your done-for-you onboarding. Our team migrates your contacts, sets up your pipelines, configures your automations, and tailors your account to your holistic practice so you can start on the right foot.

Question 9

Does Practice Builder replace my EHR?

Accepted Answer

No. Practice Builder is not an EHR and does not store medical records, chart visits, send prescriptions, or bill insurance. It is the marketing and follow-up system that works alongside your EHR to bring in new patients and bring back inactive ones. Most practices keep their current EHR and add Practice Builder.

Question 10

Does Practice Builder sync data with my EHR?

Accepted Answer

No. There is no data sync between Practice Builder and your EHR. Practice Builder handles marketing, lead capture, follow-up, and reactivation, while your EHR continues to handle clinical records and billing. The two tools run side by side, each doing what it is built for.

Question 11

Which EHRs does Practice Builder work alongside?

Accepted Answer

Practice Builder works alongside the EHR you already use, including ChARM, Practice Better, Jane, and SimplePractice. You keep your EHR for clinical work and add Practice Builder for the marketing and follow-up layer it does not provide.

Question 12

Do I need to replace Practice Better to use Practice Builder?

Accepted Answer

No. Practice Builder is designed to work alongside your Practice Better EMR, adding the marketing, lead pipeline, and reactivation layer that an EMR is not built to provide.

Question 13

How fast does the missed call text-back send?

Accepted Answer

The text-back is sent within seconds of a missed call, while the patient still has their phone in hand. That immediate response dramatically increases the chance they re-engage and book instead of calling the next clinic on the list.

Question 14

Can I customize the text-back message?

Accepted Answer

Yes. The message can be personalized with your clinic name and tailored to the kinds of services you offer. You can also offer next steps like available appointment times or a link to book online.

Question 15

Does the AI receptionist replace my front desk staff?

Accepted Answer

No. It supports them by handling the moments they cannot, like after-hours calls or busy periods, so no inquiry goes unanswered while your team focuses on in-person patients.

Question 16

Can patients complete intake forms before their first visit?

Accepted Answer

Yes. Digital intake forms and questionnaires are sent ahead of the appointment, so patients arrive with their health history already captured and organized in their record.

Question 17

Is Practice Builder HIPAA-enabled?

Accepted Answer

Yes. Practice Builder runs on HIPAA-enabled infrastructure and a Business Associate Agreement (BAA) is available for practices on the HIPAA compliance tier. All data is encrypted both in transit and at rest.

Question 18

Is the communication in Practice Builder secure?

Accepted Answer

Yes. Practice Builder is HIPAA-enabled with encryption in transit and at rest, and a Business Associate Agreement (BAA) is available on the HIPAA compliance tier.

Question 19

Is missed call text-back secure for patient information?

Accepted Answer

Yes. Practice Builder is HIPAA-enabled, so text-back messages and the conversations that follow stay inside a protected system with encryption in transit and at rest. A Business Associate Agreement (BAA) is available on the HIPAA compliance tier.

Question 20

Is the intake process HIPAA-enabled?

Accepted Answer

Yes. Practice Builder is HIPAA-enabled with encryption in transit and at rest, and a Business Associate Agreement (BAA) is available on the HIPAA compliance tier.

Practice Builder Frequently Asked Questions

What do I need to know about Practice Builder?

Getting Started

Pricing and Contracts

Works With Your EHR

Messaging and Calls

Privacy and Security

Related guides

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